   
Contact:
Email: mergulhao@ufscar.br
Telephone: +55 (15) 3229-6002 ext.:8882
Room / building: room 1119, CCGT building (1st floor)
Academic background:
1996-2000. Graduated in Mechanical Engineering. Federal University of Itajuba (UNIFEI), Brazil.
2001-2003. Master in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of Itajuba (UNIFEI), Brazil.
2003-2008. PhD in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of São Carlos (UFSCar), Brazil.
Area of interests:
Service quality and its relationship with organizational performance;
Quality improvement programs and their relationship with organizational performance;
Impact of industry 4.0 technologies on organizational performance.
Research Groups:
Researcher at the Group of Studies and Research in Administration - GEPAD - UFSCAR
Researcher at the Services Study and Research Group - GEPS - UFSCAR
Quality Study and Research Group - GEPEQ - UFSCAR
GEPEF - Group of Studies and Research in Finance - UFSCAR
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